Our pharmacy staff provide pharmacokinetic monitoring, including evaluation of drug and dosing appropriate to diagnosis/therapy, monitoring medication profile and potential drug and food interactions, first dosing in the home and anaphylaxis precautions, as well as ongoing clinical monitoring. Prescriptions are processed electronically with specially developed software to minimize medication error potential.
Specially trained infusion nurses provide individualized patient education and coordination of care, including assistance with travel coordination. Chartwell’s specialized enteral therapy team provides nutritional assessments by registered dietitians utilizing a Dietitian-developed enteral acuity model. An ongoing evaluation of patient response and tolerance to therapy with recommendations made to physicians is provided as needed.
Chartwell’s clinical staff evaluates all referrals and works with the physician and referral source to ensure that the therapy is appropriate and can be provided safely in the home. This initial assessment is completed by reviewing each patient's medical history including pertinent laboratory values, potential medication interactions and allergies, as well as the patient's home environment.
Our committed Insurance Verification Specialists assist with identification and verification of insurance benefits and policies. Each patient and referral source is contacted prior to initiation of service to discuss insurance benefits and coverage. Patients are notified if they have any financial responsibility. Information regarding patient financial assistance programs for our specialty pharmacy is provided specific to the disease state/diagnosis, if available.
Our billing and reimbursement department is responsible for processing and following up on claims on behalf of our patients with their health insurance companies in order to receive payment for services rendered. The teams also provide support to help explain the patient’s out-of-pocket responsibilities. By working closely within the entire continuum of care, Chartwell’s billing and reimbursement department translates a healthcare service into a paid claim.
Throughout the patient’s time on service with Chartwell, customer service representatives routinely contact patients prior to each delivery to review supply and drug quantities / needs; these representatives coordinate each delivery to ensure timely receipt of products.
Mission and Vision
Maximizing the quality of life and dignity of our patients
Chartwell is dedicated to maximizing the quality of life and dignity of the patients and clients we serve. Our Core Values define our business culture where the contributions of every individual are recognized and rewarded in pursuit of a shared vision.
Our Core Values
The culture of Chartwell is based on a set of 10 core values, which emphasize business integrity, individual empowerment and accountability. These values are based in the spirit of local management autonomy and entrepreneurship. All Chartwell managers have pledged to embrace the core values by working to ensure their employees observe and practice them.
We conduct all our business with the highest level of honesty, fairness, dependability and ethical standards.
We exist only if we satisfy our customers. We identify, understand, anticipate and respond to customer needs. We treat our customers with respect and sensitivity.
High value patient care
We provide excellent patient care by understanding, communicating and meeting the diverse needs of our patients, their personal care providers and insurers.
We work with hospitals, providers, payers, suppliers and others according to principles of partnership, seeking win-win solutions in all our interactions.
Talented and Motivated People
We recruit, train, develop, challenge, recognize and reward professionals who strive for excellence. We support the initiative and empowerment of each Chartwell team member.
We value people that set goals and produce results. We focus on strong financial and operational performance and positive outcomes.
We achieve our goals and objectives by working together. We treat each other with respect and cooperation in an environment of trust. We recognize that diversity and open communication are essential to achieve the best results.
We communicate in an open, honest and timely manner. We insist on accessibility, listening, constructive feedback and sharing of information to ensure understanding and an appropriate response.
Innovation and Change
We embrace innovation and change as vital elements for continuous improvement, growth, diversification and financial success.
We maintain an industry leadership position through innovative strategic initiatives, high value clinical practices and the superior performance of each Chartwell team member.