Delivery FAQs

The following questions represent some of the most common questions we receive. The answers below are a guide and are not intended to replace the need to consult a professional nurse or pharmacist. Please call 1-800-755-4704.


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Q. What should I do if I won't be home to receive my delivery?

Q. Can medications and supplies be returned for credit?

Q. What do I do with the remaining supplies once my therapy is completed?

Q. When can I expect my medication to be delivered?

Q. I'm out of supplies and I still have doses of medication that need to be infused. Why didn't I receive enough supplies?

Q. Who determines how many supplies I will need?

Q. How do I order more supplies?

Q. What supplies does Chartwell provide?

Q. What do I do with the pump I received?