Chartwell respects the rights and needs of our patient population for effective patient-caregiver communication. Once a patient has been accepted for admission and a communication barrier has been identified, a Chartwell staff member will coordinate the appropriate services to ensure immediate and interrupted service. Patients with disabilities are provided auxiliary aids and services at no cost to the individual.

Speech/Hearing Impaired: Chartwell will coordinate services with Pittsburgh Hearing, Speech and Deaf Services, Inc. to arrange comprehensive interpreting services, such as ASL-American Sign Language, as needed.

Vision Impaired: Your Chartwell clinician can provide a large-print version of the Patient Bill of Rights and Responsibilities for review.

Language Barriers: Chartwell will coordinate services with UPMC’s International Liaison Office to arrange for a translator to be present during initial visit. With the assistance of the translator, the clinician will obtain and present the Patient Bill of Rights and Responsibilities in the appropriate language. Remote interpreter services for foreign language interpretation is also available through CyraCom.